Privacy Policy
Effective Date: February 3rd, 2025
1. Introduction
Welcome to the Care First Pharmacy & Health Centre app. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app to request prescription refills and online physician consultations.
2. Information We Collect
We collect the following types of information:
- Personal Information: This may include:
- Identity Information: Your name, date of birth, gender, address, phone number, email address.
- Health Information: Prescription information (medication name, dosage, frequency, prescriber), medical conditions, allergies, vaccination history, PHN(Personal Health Number), and insurance information (if applicable).
- Appointment Information: Details of appointments you book, including the type of appointment (physician, pharmacist, vaccination), date, time, and provider.
- Account Information: Username, password, and other information you use to create and manage your account.
- Usage Data: We may collect data about your interactions with the app, including the features you use, the time and date of your visits, and other diagnostic data.
3. How We Use Your Information
We may use your information for the following purposes:
- Providing Services: To fulfill prescription refill requests, schedule appointments, facilitate consultations with healthcare providers, process payments, and provide other App features.
- Communication: To send you notifications about your prescriptions, appointments, and other important information related to your healthcare. We may also send you promotional materials about our services (you can opt out of these at any time).
- Improving the App: To analyze usage patterns, identify areas for improvement, and develop new features.
- Legal Compliance: To comply with applicable laws and regulations.
- Healthcare Operations: To support the operations of the pharmacy and healthcare providers, including quality assurance and improvement activities.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Healthcare Providers: To fulfill your prescription needs and facilitate consultations.
- Service Providers: Third-party vendors who assist us in operating our app or providing services on our behalf, subject to strict confidentiality agreements.
- Legal Authorities: When required to comply with applicable laws, regulations, or legal requests.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access and update your personal information.
- Request the deletion of your personal information.
- Withdraw consent where we rely on your consent to process your information.
To exercise these rights, please contact us using the details provided below.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the app. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Care First Pharmacy & Health Centre
101-19390 68 Ave
Surrey, BC V4N 6A9
T:(604) 510-3549
F:(604) 510-3568
E: [email protected]
